The PIASVC project has established an accessible Grievance Redress Mechanism (GRM), to receive and facilitate resolution of concerns and grievances of project-affected people, and take all measures necessary and appropriate to resolve them in a timely and effective manner.

Grievances can be submitted through different channels, if someone believes the project is having an adverse impact on the community (e.g. the project has a negative impact on their livelihoods, behavior of project staff, inappropriate communication, lack of participation, etc.). This may also include questions asked for further project information, clarification, comments and suggestions to strengthen the project design and implementation.

The GRM is intended to record, categorize, prioritize and settle the grievances from project-affected stakeholders. It is intended to address concerns and complaints promptly and transparently, at no cost to the complainant, and without discrimination for any reports made by project affected people.

Helvetas has assigned a Grievance Coordinator (GC) to be the main point of contact for the project on Grievance. Each Sub-Grantees has also assigned an Environmental and Social Framework Focal person, with mandate on Grievance, to be the main point of contact for the project.

Several grievance channels are available to ensure the mechanism is accessible to all:

- Orally through phone call
- In person
- In writing, via email using the complaint form or via WhatsApp

Please follow the instructions in the image below, or you can understand the project's grievance mechanism through the following videos:
- Lao https://youtu.be/Hhpy1rDJiUw
- Hmong https://youtu.be/3fsnaZjWLIQ
- Ta Oi https://youtu.be/FU8hyHv167A
- Souy https://youtu.be/7ravUDsb9Us